ALIREZA MOEINI1, MIR SAMAN PISHVAEE2, MOSTAFA DEZFULI3
1Assistant Professor of the Faculty of Industry, University of Science and Technology of Iran - 2Assistant Professor of the Faculty of Industry, University of Science and Technology of Iran - 3Ph.D.student in Industrial Engineering, University of Science and Technology of Iran
Background and objective: The purpose of this article is to develop a functional model in the form of a balanced scorecard and multi-criteria decision-making techniques in order to find the most important criteria and key indicators for assessing the perfor- mance of universities and institutions of higher education and their ranking.
Method of measurement: This research is a descriptive-survey study that consisted of 20 experts who consisted of 10 faculty members and 10 faculty members. Data collection tools were four separate questionnaires completed by a group of experts and experts.
Results: The results of this study showed that strengthening the culture and increasing the financial index and attracting cre- dits is the most important key indicator and financial and human resources criteria are the most important criteria for assessing uni- versities and higher education institutions.
Conclusion: Based on this research, key criteria and indicators were identified and ranked to assess the cultural and social performance of universities through a group of experts.
Performance Measurement, Key Performance Indicators, Balanced Score Card (BSC), Multi-criteria Decision Technique, Analytical Hierarchy Process, Universities and Higher Education Institutions